HELP CENTER & KNOWLEDGE BASE

Frequently Asked Questions

Q: Is my data used to train AI models?

No. Your internal documents and prompts are completely isolated and strictly protected under GDPR and European data sovereignty rules.

Find answers about data sovereignty, system integrations,
and multi-agent workflows.

Platform & Architecture

Security & Compliance

Workflows & Automation

Pilot & Implementation

Can AidEun connect to databases without an API?

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Yes. AidEun features a "Database as a Tool" capability designed specifically for legacy data sources. It connects directly to your internal databases (such as SQL or PostgreSQL), allowing you to query older systems that lack modern API infrastructure.

Can AidEun connect to our existing ERP or CRM?

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Yes. Our solutions are "plug-and-play" with major enterprise systems. We use secure APIs and MCP to extract data directly from inquiries and populate your models.

Does AidEun require a major IT overhaul?

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No. It is a secure AI assistant layer that works on top of your existing environment with low operational risk.

Does AidEun support communication tools like Microsoft Teams?

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Absolutely. AidEun can be integrated directly into your preferred internal communication channels, making enterprise data accessible through a simple conversational interface.

Does AidEun support custom API integrations?

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Yes. AidEun can connect to any business tool or internal system through seamless custom API integration for bespoke industry software.

Do I need clean data to start using AidEun?

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No. AidEun can operate effectively in fragmented environments and often helps identify and highlight existing data inefficiencies for later improvement.

How does AidEun differ from ChatGPT?

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Unlike consumer AI, AidEun is an enterprise platform connecting to your private data via secure MCP/API connectors while ensuring data sovereignty.

How does AidEun handle fragmented data?

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It operates in fragmented environments by connecting to various systems via MCP, providing unified insights without requiring perfectly structured data.

How does AidEun handle real-time data syncing?

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AidEun queries your systems in real-time via MCP or API connectors, ensuring that the answers provided reflect the most current state of your business data.

How does AidEun improve manager productivity?

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It eliminates the need to switch between apps to find info, providing instant summaries and saving managers an estimated 5-6 hours per month.

How do you handle data synchronization with legacy systems?

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We use secure, read-only connectors for legacy systems that lack modern APIs, ensuring the AI has access to the most recent data without compromising old databases.

How reliable is the information generated by AidEun?

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Every response is grounded in your internal data via secure connectors. This hybrid model, with human oversight, ensures outputs meet requirements with mathematical certainty.

How secure is the direct database connection?

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The database connection is highly secure and read-only by default. AidEun uses encrypted tunnels to query your legacy data sources, ensuring that the assistant can retrieve information without ever risking the integrity or security of the underlying database.

Is AidEun a data warehouse?

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No. It is an intelligent interface layer that retrieves and summarizes information from your existing systems on-demand.

What is AidEun?

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AidEun is a secure, cloud-hosted enterprise AI assistant that connects your internal data to LLMs via the Model Context Protocol (MCP).

What is the Model Context Protocol (MCP)?

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The Model Context Protocol (MCP) is an open standard that enables AI assistants to securely connect to and query external data sources like your internal databases.

Who is AidEun designed for?

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It is designed for mid-to-large organizations struggling with fragmented data across HR, Finance, Sales, and IT Support.

Can I embed AidEun into my own apps?

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Yes. AidEun is designed for flexible deployment and can be embedded directly into existing internal applications using a simple HTML snippet.

Can we use our own LLM API keys with AidEun?

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Yes. AidEun supports "Bring Your Own Key" (BYOK) for enterprises that prefer to use their own existing licenses. This gives you full control over your billing, usage limits, and specific model versions from providers like OpenAI or Anthropic.

Does AidEun support Role-Based Access Control (RBAC)?

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Yes. AidEun features granular permissions and RBAC to ensure users only access data they are explicitly authorized to see.

Do you support Multi-Factor Authentication (MFA)?

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Yes. By integrating with your existing SSO provider, we allow you to enforce your own security policies, including mandatory MFA for all users.

How does AidEun handle model updates?

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Our multi-LLM architecture allows us to switch to newer, more capable models as they are released without changing your internal data connections.

How does AidEun manage tool-use governance?

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We implement strict tool-use policies, allowing administrators to define exactly which MCP tools and data sources are available to specific user roles.

How does AidEun minimize token usage?

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AidEun optimizes token usage through techniques like 'Tool Search,' where the model only retrieves the specific tool definitions it needs for a query.

How does AidEun secure data in transit?

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All data processed by AidEun is encrypted in transit using industry-standard protocols to prevent unauthorized access.

How do you ensure internal security at AISolutions?

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Access to client environments is limited to essential personnel under a need-to-know policy, backed by comprehensive auditing and Zero Trust protocols.

How often are security protocols updated?

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We continuously monitor for new threats and update our security protocols in real-time to ensure alignment with industry best practices.

Is AidEun available in multiple languages?

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Yes. AidEun uses advanced language models that naturally support multiple languages, allowing users to query internal data in their preferred tongue.

Is my data used to train AI models?

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No. Your internal data is never used to train the base AI models. We use enterprise instances with strict terms against using customer data for training.

What are the benefits of using our own LLM keys?

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Using your own API keys ensures total sovereignty over your AI spend and rate limits. It allows your organization to leverage existing enterprise agreements with AI providers while benefiting from AidEun’s secure orchestration and internal data connectivity.

What happens if there is a security vulnerability?

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We continuously monitor for new vulnerabilities and update our security protocols in real-time to align with the latest industry standards and requirements.

What infrastructure security measures are in place?

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Our solutions are hosted on Microsoft Azure, leveraging their world-class physical and network security to protect against external threats and DDoS attacks.

What is Intelligent Model Routing?

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It is an orchestration layer that dynamically sends each request to the most suitable AI model based on task complexity, ensuring optimal performance.

Where is my data stored?

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AidEun offers flexible deployment options, including hosting on your private infrastructure or within our secure cloud environment for full control.

Which third-party AI models do you use?

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We primarily utilize enterprise instances of Azure OpenAI and Gemini, selected for their rigorous data protection terms and high performance.

Who owns the data processed by the AI?

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Your data remains yours. The AI merely processes it to provide answers and does not claim any ownership over your internal documents or history.

Can I export the charts generated by AidEun?

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Absolutely. Any visualization or chart created by AidEun can be exported for use in reports and presentations. This allows you to move from data discovery to professional reporting in a single conversational step.

Can I schedule AidEun to send me daily data summaries?

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Absolutely. You can schedule AidEun to query your internal systems and deliver a summarized report to your preferred channel every morning. This ensures you start your day with the most relevant business insights delivered automatically.

Does AidEun support data visualizations and charts?

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Yes. AidEun automatically generates dynamic charts and visualizations based on user intent. If you ask for a trend, comparison, or summary, the assistant provides a visual representation to help you better understand your data insights instantly.

Does AidEun support scheduled automation?

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Yes. AidEun allows you to set up scheduled tasks to automate repetitive business processes. You can configure the assistant to run reports, sync data between systems, or perform compliance audits at specific intervals without any manual intervention.

Can I try AidEun before committing?

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Yes. AidEun offers a free trial and scheduled demos to help organizations explore tailored use cases and measurable ROI before a full rollout.

Do you provide training for our employees?

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Yes. While our interfaces are intuitive, we provide targeted training sessions and documentation to ensure your team can leverage 100% of the AI's capabilities.

How can we monitor and control AI costs?

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AidEun provides detailed, granular reporting on token usage for every single interaction. This level of transparency allows your IT and Finance teams to track usage patterns across departments and maintain strict cost control.

How does AidEun contribute to cost savings?

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AidEun acts as a force multiplier by automating routine inquiries and data retrieval across your systems, allowing your team to focus on high-value strategic tasks.

How does AidEun help the Finance department?

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AidEun shifts Finance from data collection to strategic analysis by automating cross-system financial summaries and repetitive data requests from management.

How long does it take to deploy AidEun?

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Typically, a solution like AidEun can be integrated and operational within 1-8 hours, depending on the complexity of your data sources.

Is there a setup fee for AidEun?

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AISolutions focuses on a "start fast" approach with transparent pricing models designed to remove barriers to AI adoption. Contact us for a tailored quote.

What is the first step to adopting AidEun?

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The first step is to identify repetitive internal tasks and schedule a demo to see how AidEun can remove that friction through a controlled pilot.

What is the typical payback period for your solutions?

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Most organizations achieve full ROI within 3 to 6 months through reduced manual errors and significantly faster response times to internal and customer inquiries.

What kind of efficiency gains can we expect?

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Our clients typically see a 60-85% reduction in time spent on manual spreadsheets and cost estimations. AidEun turns hours of back-and-forth into minutes of automated data retrieval and analysis.

What kind of internal resources do we need to provide?

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We only require a few hours from your subject matter experts to validate initial data mapping. Our team handles the technical heavy lifting and implementation.

Frequently Asked Questions

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