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Telecommunications

Smarter support for complex networks

AidEun connects OSS/BSS, product catalogs, and tickets to speed up resolution and training.

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AidEun Assistant

Walk me through troubleshooting ONT model ZX-501 showing red light

ZX-501 red light indicates fiber signal loss. Step 1: Check fiber cable connections at ONT and wall outlet. Step 2: Verify power adapter (12V, 1.5A). Step 3: Test with known good fiber patch cable. If still red, check upstream splitter for 1490nm signal...

Which business package fits SME with 20 lines and SD-WAN needs?

A Co-pilot for Every Role

Tailored solutions for the entire team.

NOC Engineer / Field Tech

Your Intelligent Troubleshooting Assistant

Pain Points

Troubleshooting complex network issues is slow.
Documentation is outdated or hard to find.
High volume of alarms and alerts.

Benefits

Get guided, step-by-step troubleshooting instructions.
Instantly access the correct documentation for any device.
Prioritize and get context on network alarms automatically.

Sales & Support Agent

Your Customer Service Co-pilot

Pain Points

Complex product and service bundles.
Answering customer questions accurately.
High customer churn due to poor service.

Benefits

Reduce MTTR and improve network reliability.
Lower operational costs by increasing engineer efficiency.
Accelerate the onboarding and upskilling of technical staff.

Network Operations Director

Your Strategic Network Operations Enabler

Pain Points

High Mean Time to Resolution (MTTR).
High operational costs in the NOC.
Difficulty in training and retaining skilled engineers.

Benefits

Reduce MTTR and improve network reliability.
Lower operational costs by increasing engineer efficiency.
Accelerate the onboarding and upskilling of technical staff.

Core Use Cases

How AidEun delivers value every day.

Guided Troubleshooting

Guide through resolution trees with device-specific steps.

Offer Guidance

Explain the best bundle for a customer scenario.

Ticket Summarization

Summarize history and recommend next step.

Alarm Correlation

Automatically group related network alarms to find the root cause.

Proof & Credibility

"AI can help telcos reduce network-related OPEX by 15-25%."

- Industry Research

"Using AI for customer service can improve first-contact resolution rates by up to 20%."

- Industry Research

ROI You Can Measure

Average handle time

-20–30%

First contact resolution

+10–15%

See how much you could save with our tailored calculator.

Calculate Your Own ROI

Prompts to Try

Walk me through troubleshooting for ONT model ZX-501 blinking red.

Which offer fits a 5G SME with 20 lines and SD-WAN?

Summarize the last 3 outages related to the core router in Bergen.

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Start saving time, improving productivity, and delighting your customers today.

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