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Telecommunications
AidEun connects OSS/BSS, product catalogs, and tickets to speed up resolution and training.
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AidEun Assistant
Walk me through troubleshooting ONT model ZX-501 showing red light
ZX-501 red light indicates fiber signal loss. Step 1: Check fiber cable connections at ONT and wall outlet. Step 2: Verify power adapter (12V, 1.5A). Step 3: Test with known good fiber patch cable. If still red, check upstream splitter for 1490nm signal...
Which business package fits SME with 20 lines and SD-WAN needs?
Tailored solutions for the entire team.
NOC Engineer / Field Tech
Your Intelligent Troubleshooting Assistant
Pain Points
Benefits
Sales & Support Agent
Your Customer Service Co-pilot
Pain Points
Benefits
Network Operations Director
Your Strategic Network Operations Enabler
Pain Points
Benefits
How AidEun delivers value every day.
Guided Troubleshooting
Guide through resolution trees with device-specific steps.
Offer Guidance
Explain the best bundle for a customer scenario.
Ticket Summarization
Summarize history and recommend next step.
Alarm Correlation
Automatically group related network alarms to find the root cause.
"AI can help telcos reduce network-related OPEX by 15-25%."
- Industry Research
"Using AI for customer service can improve first-contact resolution rates by up to 20%."
- Industry Research
ROI You Can Measure
Average handle time
-20–30%
First contact resolution
+10–15%
See how much you could save with our tailored calculator.
Walk me through troubleshooting for ONT model ZX-501 blinking red.
Which offer fits a 5G SME with 20 lines and SD-WAN?
Summarize the last 3 outages related to the core router in Bergen.
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