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Function

Automate Your IT Helpdesk, Delight Your Users

Resolve common IT issues instantly, automate ticket creation and routing, and free up your IT team to focus on high-impact projects.

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AidEun Assistant

A Co-pilot for Every Role

Tailored solutions for the entire team.

IT Support Analyst

Your Automated Tier 1 Support

Pain Points

"My day is filled with password resets, software access requests, and answering the same 'how-to' questions. I don't have time for more complex problem-solving."

Benefits

Deflect Repetitive Tickets: Let AidEun handle common issues like password resets, VPN troubleshooting, and software installation guides.
Faster Ticket Resolution: Get instant access to troubleshooting guides, user history, and device information to solve complex issues faster.
Smarter Ticket Triage: AidEun automatically categorizes and routes tickets to the right team based on the user's request.

Employee

Your Instant IT Problem-Solver

Pain Points

"When I have an IT problem, I have to stop what I'm doing, create a ticket, and wait. It's frustrating and kills my productivity."

Benefits

Reduce Ticket Volume: Significantly lower the number of incoming tickets by empowering users with a powerful self-service AI.
Improve Key Metrics: Drastically improve metrics like time-to-resolution and first-contact resolution rate.
Gain Operational Insights: Identify recurring IT problems and systemic issues by analyzing ticket trends and user queries.

IT Manager

Your IT Operations Optimizer

Pain Points

"Our ticket volume is constantly increasing, but my budget isn't. I need to improve my team's efficiency and show the value IT brings to the business."

Benefits

Reduce Ticket Volume: Significantly lower the number of incoming tickets by empowering users with a powerful self-service AI.
Improve Key Metrics: Drastically improve metrics like time-to-resolution and first-contact resolution rate.
Gain Operational Insights: Identify recurring IT problems and systemic issues by analyzing ticket trends and user queries.

Core Use Cases

How AidEun delivers value every day.

Password Resets & Account Unlocks

Guide users through a secure, automated process to reset their passwords for various systems.

Software & Hardware Troubleshooting

Provide interactive, step-by-step guides to resolve common issues with laptops, printers, and software.

Automated Ticket Creation & Routing

If AidEun can't solve an issue, it gathers the necessary details and creates a ticket in your ITSM tool.

System Status Updates

Proactively inform users about system outages or planned maintenance by integrating with your status page.

Proof & Credibility

"We've automated over 50% of our Tier 1 support tickets. Our team is happier and focused on more strategic work."

- Industry Research

"Our average resolution time has been cut in half. AidEun either solves the problem instantly or gives our analysts the info they need to fix it fast."

- Industry Research

ROI You Can Measure

See how a team of 25 agents can save over 500,000 NOK annually. Use our calculator to estimate the savings for your specific team.

Calculate Your Own ROI

Prompts to Try

How do I connect to the office VPN on my new laptop?

I need to reset my Salesforce password.

Request access to the 'Marketing Analytics' software for a new team member.

Is there a known issue with the email server right now?

Ready to Empower Your IT Support / Helpdesk Team?

Start saving time, improving productivity, and driving strategic value today.

Book a Free Demo

Start Your Free Trial